"Wow, you're an FBI profiler? Are you profiling me? It's a pretty common question from people I meet, and my answer is always the same, "No more than you are profiling me." Most people assess another person within 2 seconds, which is often a lasting impression. This lecture takes the principles and concepts used at the Behavioral Science Unit and explains the art of the process of influencing or swaying someone.
Whether you want to improve sales, leadership, or a relationship, knowing the stages and distinctions of influence and sway is important. In this lecture, as a retired FBI Agent "profiler" from the Behavioral Science Unit, I discuss pre-suasion through marketing, persuasion through sales, and post-suasion through customer service. I will explain how the same techniques I used as an FBI Agent to successfully develop, cultivate, and lead a confidential source are also used in building rapport, trust, and predictability of behavior with clients, customers, employees, and bosses. I will explain the importance of influence and sway and how they require understanding human behavior, whether you have to identify what your customer craves or your boss expects.
Attendee Results:
Learn the differences between pre-suasion through, persuasion, and post-suasion from an evidence-based approach from the use of psycho-dynamic modeling and rapport building before a solicitation to the use of active listening and 'liking' techniques at the point of sale, to empathy and incentives post sale the student will be more aware and conscious of the behavioral "profiling" techniques they use every day.
Learn the broad application this lecture has to sales, management, and even their personal lives as the speaker makes complicated theories easy to understand through humor, anecdotes, and real-world examples.
The speaker worked for over 15 years at the FBI's Behavioral Science Unit, studying human behavior and applying his research to real-world investigations and classroom instruction. The speaker is the current host of the Psychology of Romance podcast. This course includes materials taught in a Stress Management class called Stress Management for Law Enforcement Officers (SMILE) at the FBI's National Academy. This stress management lecture has been expanded to include elements of mindfulness, emotional intelligence, and resiliency (the art of pivoting). The lecturer uses the biopsychosocial model to explain how stress management is all about acquiring and maintaining balance through rational choice. The lecturer describes how human behavior is a process of "reasoned" conscious and subconscious rational choices and that life is a series of these choices, with each one having a consequence. The lecture will explain how all human behavior begins with a binary choice of intent, which determines an attitude that colors a mood that influences emotions that manifest into feelings, and that when someone says they can't help how they feel, they fail to realize they can choose to change their attitude.
Attendee Results:
Learn the differences in how human biology, psychology, and sociology require balance, time, and space (context).
Learn simple techniques that allow them to maintain stasis between the critical four elements of their biological self, psychological self, social self, and context.
Learn how this lecture applies to their health and well-being as they learn their paths are controlled through rational choice. The speaker makes complicated theories easy to understand through humor, anecdotes, and real-world examples.
The speaker will describe how tolerance is a social construct that is influenced by society's leaders, the media, and, ultimately, our own choices. As a Rational Choice Theorist, the lecturer will explain that it's really a misnomer because humans often make irrational choices for a number of reasons, including bounded rationality and cognitive stagnation or closed-mindedness. The lecturer will discuss how the paradox of an open, free, and expanding press has led to more closed-mindedness, how the breakdown of social decorum has facilitated extremist mindsets, and how individuals making choices have rationalized their behaviors often to a violent end. The lecturer will explain the difference between anger and hate as well as the difference between the extremist and the violent extremist. The lecturer will use history to demonstrate that this phenomenon is not new and, ultimately, it will require proper choices for civility to return. In the end, the speaker will let the attendees choose the course they want to take.
The attendee will gain an understanding between inside the box (stagnant thinking) and outside the box (dynamic thinking) as well as the process violent extremists go through, including the key, isolation, before committing acts of violence.
The attendee will learn techniques to maintain an outside-the-box posture to allow for creative and critical thinking where there is tolerance, even if there isn't acceptance.
The speaker is currently the training and technical assistance contractor for the DOJ Emmett Till Program, looking at unsolved civil rights homicides that were committed before January 01, 1980. This lecture will discuss the current program, the assistance given to six grantee cities, and the nation's stakeholders looking at these cold case homicides from the civil rights era. The lecturer will discuss the critical elements of re-investigating these cases, from the difficulty in locating evidence, identifying witnesses, use of forensic science, prosecuting the case, and reconciliation with the victim community.
The attendees will gain an understanding of the history of bigotry, apathy, incompetence, and corruption that kept victims from seeking justice and how that has changed. The attendees will gain an understanding of how cold case civil rights homicide squads are developed, how prosecutors affect justice 43-plus years later, and how the community and police can heal deep and divisive wounds and rebuild trust.
This lecture discusses how police became "law enforcement" and went from keepers of the peace to enforcers of the law. The lecture is appropriate for police agencies as well as the public at large. The lecturer will discuss how the movement to Problem Oriented Policing (POP) and empirically driven investigations led to a reactive policing approach that has eroded public trust and resulted in higher applications of social controls. This lecture explains how to reverse this trend to return police departments to proactive approaches for identifying and defining community disruptors so as to proactively resolve conflict to disrupt or mitigate crisis. This lecture offers a blueprint to improve public trust so social controls can be reduced.
The attendees will learn the historical shift from proactive neighborhood cops, or police officers to the reactive police patrol officer who enforced the laws after they were broken. The attendees will understand how the three Ps of policing, prevention, prediction, and prepared response increase in terms of intrusiveness, and go from proactive to reactive. The attendees will understand the three functions of policing as the peace officer preventing crime, the intelligence officer predicting crime, and the law enforcement officer responding to crimes that have been committed.
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