In this session, Kristen shares what she’s learned as an entrepreneur who built a business with an industry-leading retention rate, even though her people spent their days cleaning toilets. She’ll help you see that it’s not only our work that matters . . . it’s how we feel while we are doing that work that makes or breaks our experience. Kristen will challenge you to reflect on the current state of your organization’s culture and help you identify what you can do to take it to the next level. You’ll learn the ingredients of building a culture of belonging, understand your role in creating that environment, and walk away with practical, actionable steps that you can take as soon as the session is over.
We’ve all been there: We know we need to have a difficult conversation, but we do everything in our power to avoid it. Feedback conversations are hard, and yet, they’re often the most rewarding and important conversations we can have to help each other grow. When we have the tools to deliver feedback effectively and productively, difficult conversations can result in better relationships, trust, and a stronger culture. In this session, Kristen will teach you how to confront the issues you’ve been avoiding and help you reframe feedback as a powerful chance to build connection.
There can be many barriers to building relationships. For example, how do you strengthen connection when you aren’t in the same room? How do you build trust and make your interactions count when you are busy? How do you repair a relationship that isn’t where you want it to be? What type of conversations should be over email and what type should be on video or face-to-face? How do you ensure your messaging is received in the way you intended it to be? In this session you’ll learn how to use empathy, authenticity, and vulnerability to build stronger, more trusting relationships in your life and in your work.
The last few years have demanded so much from us. We’ve all had to learn how to navigate a new normal—often at the expense of our well-being. Years ago, we may have bounced back quickly from setbacks, but as the hits keep coming, it can be harder to find our resilience. More than any other skill she’s picked up on her 15-year entrepreneurial journey, resilience is the one that has served Kristen best. But she’ll be the first to tell you that you can’t have resilience without self-care. It’s important to set boundaries and take care of your own needs first so that your cup is full when you inevitably face challenges. Self-care isn’t selfish; it’s essential to maintaining our capacity for resilience and growth. And the more resilient we are individually and together, the more quickly we can pivot and adapt, the faster we will bounce back after setbacks, and the better we can take care of each other.
New generations entering the workforce isn’t a new phenomenon and it’s not something that will go away. After millennials come Gen Z, and after Gen Z it’s Gen Alpha. The only constant is change, and the fact is that organizations that embrace it and adapt are going to outperform the ones that don’t in the long run. As both a millennial herself and someone who has employed thousands of millennials and Gen Z’ers over the last decade, Kristen will teach you how to look beyond the stereotypes and create an environment that brings out the best in everyone: a place where people of all generations can thrive, contribute, collaborate, and work together in harmony.
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