Superior customer service is the key differentiator in an overcrowded marketplace. Combining a vast wealth of knowledge in customer service and paired with compelling research proving the power of compassion to heal patients, Lee movingly presents the compelling case that customer service can do more than just improve your bottom line. Compassionate CARE of your customers can also profoundly and positively improve the lives of those customers and your employees, as well as the quality of life on Earth in a time when that is all that will heal our world.
Perhaps Lee’s favorite speaking events are “Cancer Survivor Celebrations.” Having the privilege to interact and celebrate life with his fellow cancer battlers and their loved-ones is one of “Patient Lee’s” greatest thrills.
During these highly intimate and laugh-out-loud hilarious celebrations of life, Lee shares with his fellow survivors, their beloved C.A.R.E. givers, and healthcare professionals his tales of how his life has been profoundly improved — because of having survived cancer. And, gets his audience in touch with and willing to share their own cancer “blessings.”
As a survivor of “burn-out” himself, “Patient Lee” knows what it’s like to hit bottom and lose it all. With “burn-out” among healthcare professionals reaching an epidemic proportion while adversely impacting patients, professionals, and even profit margins. “Patient Lee” shares his own intimate journey from burnout back to brilliance and in doing so shares what it takes to avoid and/or recover from this scourge.
In his most popular Keynote, “Patient Lee” takes audiences on a deeply moving, yet keenly hilarious journey around his personal battle with advanced cancer. This powerful presentation reveals a startling discovery of the immense power of compassion to heal both patient and medical professionals – as well as improve the bottom line. Most importantly, it shows the truly life-threatening impact when compassion is lacking, which drove Lee to seriously consider suicide.
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