A profound trust shift is happening in our workplaces - the old hierarchal rules of trust are no longer relevant. As employee and cultural dynamics evolve faster than ever before, how can we lead with trust amid all this uncertainty and flux? What does it take to be a trustworthy leader? In this talk, Rachel explains the trust shift underway and how leaders can navigate and adapt to new employee expectations.
Trust is both the foundation and the result of strong relationships. It is fundamental to meaningful interactions with customers. Yet, there are misconceptions about how trust really works. How do you earn trust in the early stages of a relationship and sustain it over time? What's the difference between loyalty and trust? How does trust work online vs. face-to-face? Does transparency lead to more trust? In this session, Rachel will help participants to rethink what trust is and why it's so critical in the digital age.
A profound trust shift is happening in our workplaces. As workforce dynamics evolve faster than ever before, how can we lead with trust amid all this uncertainty and flux? Here, Rachel introduces a powerful new idea that will change the way organisations think about the future of work. She explains how leaders can navigate new possibilities and expectations – and reveals what can be learned from gaming designers about workplace dynamics.
Why do some innovations fail and others succeed? Trust is the key differentiator. You can only get people - employees or customers - to use a new product or service if they're willing to take a 'trust leap' - to take a risk to do something new or different. Based on a decade of research and teaching with Fortune 500 companies and start-ups - Rachel Botsman will map out the principles of how you get teams to design for trust in ways that help new ideas succeed and be trustworthy. She also shares how designers, entrepreneurs and leaders can improve practices to consider the unintended consequences of new technologies.
As AI rapidly expands its role in our lives, an important question is being asked: what level of trust can – and should – we place in AI systems? Renowned trust expert Rachel Botsman brings a different perspective to discussions on what trusting AI really means. She will explain why we need to think differently to earn and maintain trust in AI – and propose how we can make AI systems more trustworthy.
Rachel is available for fireside conversations with leaders or to join panels on the important and timely topic of trust and AI.
Rachel Botsman, co-author of What's Mine is Yours, tell us where the collaborative economy is heading and why it requires a fundamental shift ...
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