Chip Conley has disrupted the hospitality industry twice, once as the founder and long-time CEO of Joie de Vivre Hotels (America's second largest boutique hotel company) and more recently in 2013 when he joined the three founders of Airbnb to help grow and lead the company to become the most valuable hospitality company in the world. Chip has identified his three rules of disruptive innovation in any industry and how start-ups as well as established companies can see the foreshadowing of a new wave on the horizon and surf that wave to competitive advantage.
Chip believes the most neglected fact in business is that we're all human and that business schools don't do enough to help us understand that creating peak experiences for stakeholders can create peak performance for a company. The PEAK model can be used to understand how a company can relate to relationships beyond those with employees and customers: investors, vendors, the community, and, even with yourself. As a practitioner who has used his own company (with over 3,000 employees) as a laboratory for understanding the human condition, Chip's philosophical but prescriptive approach to leadership will be very illuminating.
Part memoir, part theory, and part application, Chip shares Joie de Vivre's remarkable transformation while providing real world examples from other companies and showing how attendees can bring about similar changes in their work and personal lives. He explains how to understand the motivations of employees, customers, bosses, and investors, and use that understanding to foster better relationships and build an enduring and profitable corporate culture.
Chip was a pleasure to work with!
UKG
- Oct 11 2022
Banco del Pacifico - Aug 22 2018
"We had very positive feedback from faculty, graduates and parents and our Dean. They thought he was fabulous and a wonderful choice for our Commencement - his speech had a very clear message that was both personal to him, yet very relevant to the students. We very much enjoyed hosting him and it's wonderful to hear he had a nice time."
Ross School of Business, University of Michigan
- May 02 2017
"Our event was a huge success. Chip was very charismatic and pleasant. I believe the take home value for the attendees was great. Chip was fantastic and I received a lot of very positive feedback from attendees after the event."
Unknown
- Dec 09 2015
Chip wildly exceeded all of our expectations and we can honestly say that our company is stronger because of his presentation. Many of his quotes and comments have become part of our everyday vernacular. It’s clear that his impact will continue to be far-reaching and lasting.
The Container Store
- Jun 23 2015
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