Chris Helder

Chris Helder Speaking Topics

• Re-Frame Revolution: How Useful Belief Changes How You Look at Work and the Customer Experience

  In this dynamic keynote presentation, emphasis is placed on delivering high energy, laughter, and entertainment while providing actionable takeaways for immediate implementation within the team's workplace. Divided into two main segments, the first focuses on cultivating a mindset centered on Useful Belief, challenging individuals to reframe challenging aspects of their professional lives and empowering them to seize opportunities with a positive outlook. The second segment addresses strategies for recognizing and adapting to different personality styles, enabling the audience to enhance their effectiveness in interpersonal interactions. Ultimately, attendees gain insights into self-awareness, understanding colleagues, and the significance of maintaining a constructive belief system when dealing with diverse personalities.

  Key takewaways include:

  • Realizing the power of re-framing through the Useful Belief technique

  • Understanding how we can re-frame our perception of different personality styles

  • Improve the customer experience through mindset and curiosity

  • Increase resilience in the team

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• The Power of Curiosity: How to Gain Rapport Quickly and the Power of Asking the Right Questions

  This keynote presentation explores the potential for enhancing influence and improving customer relations through the application of the FORD technique (family, occupation, relax, dreams). By delving into what truly matters to customers, this approach aims to elevate the customer experience and bolster rapport. Moreover, the presentation delves into the nuances of body language, offering insights on how to establish quick rapport and interpret subtle cues that can significantly impact daily interactions.

  Key takeaways include:

  • Gain rapport quickly by learning the art of matching body language

  • Understand what drives your customer to increase results

  • Learn to read simple body language cues to help navigate every interaction

  • Know the body language 1%ers that change the customer experience

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• Re-Ignition: Total Radical Responsibility and the 5 Steps to Igniting the Team

  In this keynote presentation, Chris offers a dynamic and engaging approach to re-igniting teams during challenging times, outlining five crucial steps for success. Through compelling storytelling, humor, and high energy, Chris leads audiences through the process of acceptance, taking radical responsibility, gaining perspective, fostering engagement, and achieving clarity. He emphasizes the importance of moving past denial and blame, towards ownership and embracing change, while encouraging teams to shift from self-loathing to a positive outlook. By focusing on excellent customer engagement and breaking free from resigned attitudes, Chris empowers organizations to reignite their inner spark and thrive in the face of adversity.

  Key takeaways include:

  • Immediately take charge of the situation you are in

  • Take radical responsibility for your part in the adversities you face

  • Gain perspective and clarity on the goal setting moving forward

  • Re-discover the purpose of why you do what you do

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• Certainty and Simplicity - The Art of Reading the Client and Winning the Business

  In this session, Chris offers insights into the evolving landscape of effective selling amidst the complexities of modern society. While the fundamentals of selling remain unchanged, Chris adeptly navigates advanced selling methodologies, making them accessible and applicable for the team. Through a series of techniques, Chris facilitates mastering curiosity, establishing profound rapport, distinguishing from competitors, and effectively closing sales. By emphasizing the importance of understanding clients and securing business, Chris equips the team with valuable strategies for successful selling endeavors.

  Key takeaways include:

  • Knowing the right questions to ask to increase the customer experience

  • Understanding how to separate out from competition using “Equalize then Separate”

  • Dealing with objections and the power of curiosity language

  • Tools for winning the business

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• How to Influence People

  This powerful presentation makes an IMMEDIATE impact in the areas of communication, sales, leadership and building customer relationships.

  Chris has a fresh approach that concentrates on understanding those you are trying to influence, in order to create a stronger connection and ultimately results.