In this powerful and insightful keynote, Chris Schembra unveils the unseen crisis of disconnection and loneliness within the contemporary workplace. Diving deep into recent statistics and expert views, he exposes the dramatic impact of isolation on employee mental health and overall organizational engagement. Chris brings forth thought-provoking insights from authoritative studies like Gallup's Global State of the Workplace report and the shocking truth about employee disengagement rates. Chris shares his powerful 3-step method for solving this pervasive problem: embracing the present and recognizing our shared humanity, learning to give and receive authentic gratitude, and fostering curiosity and inquisitiveness for the future. This keynote will provide attendees with practical, actionable strategies to bring about emotional well-being and foster a vibrant, connected culture within their own organizations.
Key Takeaways:
In this transformative keynote, Chris Schembra explores the significance of empathy, gratitude, and human connection in creating enduring customer relationships. He presents the necessity of engaging with customers beyond transactions and emphasizes the critical link between team well-being and exceptional customer service. Chris delves into the power of emotional connections in shaping customer loyalty, brand perception, and fostering referrals. He provides practical advice on expressing gratitude that deeply resonates with customers, forging stronger bonds and lasting impressions.
Chris concludes by revealing the transformative impact of creating a connected customer network, promoting a sense of belonging, and nurturing brand advocates. He highlights the essential shift in focus onto your team and customers as the key to unlocking substantial value in genuine connections and a customer-centric approach.
Key Takeaways:
G: Given Prosocially For many years, positivity gurus have promoted the idea of the gratitude journal as the end-all-be-all solution for gratitude. You write in it twice a day, once in the morning and once in the evening, to give gratitude to positive things in your life. Now, what’s great about the gratitude journal is that it gives you an instantaneous momentary burst of happiness and thanks. But the problem is that just practicing gratitude on your own in a journal does not have the same benefits as practicing in a prosocial way. When you practice gratitude in a small group format, people get the benefits of giving gratitude, receiving gratitude and observing gratitude. In essence, it builds community. R: Rooted in the Past, Granular and Specific So many people will write in their gratitude journals that they’re thankful for the sun, grateful for their health, grateful for food, and so. The issue is, that’s not specific. Gratitude in the present is just mindfulness, rumination and momentary appreciation. Gratitude in the past is giving credit and thanks to something measurable that you can track the benefits of. A: Authentic and Intrinsically Motivated You can give gratitude in a very selfish way, meaning you give gratitude in a way that’s most convenient for you, the giver. We believe that in order for something to be authentic, you must be intrinsically motivated and go out of your way to show that credit and thanks when it is due. Z: Zero Expectations of Reciprocity Gratitude is not a response to feeling indebted. Gratitude is not a response for someone giving you something and you feeling like you have to give that back. When you want to give gratitude, do it in a giving way. Adam Grant wrote a book, Give and Take, on how the most successful people in the world are intrinsically motivated, altruistic givers. Gratitude is that thing. Gratitude isn’t writing down all the benefits you’ve received and making sure you pay them back. Gratitude isn’t writing down all the gratitude that you’ve given and making sure you get it back. In fact, when you give gratitude through a gift or a card, we almost want you to burn any trace of you giving that gratitude, so you don’t get in the habit of measuring whether you’ve received it back from that person or not. I: Inquisitive Question-Asking Sir Francis Bacon is often attributed to having said, “a good prudent question is one-half of wisdom.” We believe that a good prudent question is one-half of gratitude. All the work that we do revolves around a good prudent question or signature gratitude question: If you could give credit or thanks to one person in your life whom you don’t give enough credit or thanks to, who would that be? Who have you never thought to thank? This question makes you sit and think about gratitude and identify measurable specific moments from your past that you’d like to give thanks to. E: Egoless and Empathetic Not all gratitude given is gratitude heard. Giving gratitude in a language that’s most convenient to you is ego — it’s lazy and selfish. But giving gratitude in the language of the recipient is empathetic. Gary Chapman wrote The Five Love Languages and in the book, he outlines that people like to receive love in one (or sometimes more) of five ways: receiving gifts, words of affirmation, quality time, physical touch or gifts. The language or way of giving that’s convenient to you might not be the same to the receiver. Today is your call to action. Go out and observe the life around you. What benefits have you received from others that you’ve overlooked? Who do you need to thank?
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