Dan Gingiss
Keynote Speaker: Customer Experience Expert, Author, Former Brand Leader
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Dan Gingiss Biography
Dan Gingiss is a dynamic and engaging keynote speaker and customer experience expert who has captivated hundreds of audiences globally. He firmly believes that a remarkable customer experience is the best competitive advantage in business, sharing insights from his extensive professional career that included leadership positions at McDonald’s, Discover, and Humana.
Gingiss is the author of "The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share" and "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media." He has also co-hosted the award-winning "Experience This!" podcast and contributes regularly to Forbes magazine. He explores how various teams within a company, such as marketing, finance, and legal, contribute to customer experience, emphasizing the importance of company-wide commitment to enhance customer loyalty.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Gingiss also serves as the founder and Chief Experience Officer of his company, established in 2019, where he teaches audiences how to utilize his WISER model to craft exceptional customer experiences. Additionally, Gingiss has been recognized with a JD Power Award for Customer Service while at Discover and is a member of the National Speakers Association. His passion for customer experience not only drives his speaking engagements but also informs his role as a coach and marketing consultant.
Contact a speaker booking agent to check availability on Dan Gingiss and other top speakers and celebrities.
Dan Gingiss Speaking Topics
AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience? In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots.
From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.
Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale, will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.
Key Takeaways:
- Unlocking Hyper-Personalization: Learn how AI can anticipate customer needs to create seamless, personalized experiences.
- Harnessing Predictive Analytics: Discover how AI can analyze customer behavior to optimize your operations.
- Exploring Cutting-Edge AI Applications: Witness how AI-driven experiences can redefine customer interactions both today and in the future.
Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this session, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others. You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!
In this fast-paced, fun and engaging keynote audiences will:
- Learn the types of experiences people share most often and why.
- Apply an easy, 5-step framework for creating remarkable, shareable experiences.
- Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.
In this fast-paced, fun and engaging keynote audiences will:
- Learn how different teams such as marketing, finance, and legal shape the customer experience.
- Discover real-life examples of the impact of non-customer facing teams on the end customer.
- Realize how a company-wide commitment to CX improves customer loyalty.
Dan Gingiss Videos
How do I book Dan Gingiss to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Dan Gingiss for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Dan Gingiss, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Dan Gingiss or any other speaker of your choice.
How much does it cost to book Dan Gingiss for a speaking engagement?
Speaking fees for Dan Gingiss, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Dan Gingiss are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Dan Gingiss, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Dan Gingiss speak about?
Dan Gingiss is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Experience, Marketing, Business Growth, Communication, Authors, Social Media, Leadership, Podcast Hosts, Business, Sales, Human Resources, Virtual, Business Leadership, Literary and Executive Leadership.
Where does Dan Gingiss travel from?
Dan Gingiss generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Dan Gingiss?
AAE Speakers Bureau has successfully secured keynote speakers like Dan Gingiss for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Dan Gingiss for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Dan Gingiss or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Dan Gingiss is a keynote speaker and industry expert who speaks on a wide range of topics including Customer Experience, Marketing and Business Growth. The estimated speaking fee range to book Dan Gingiss for live events is $20,000 - $30,000, and for virtual events $10,000 - $20,000. Dan Gingiss generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Afdhel Aziz, Robert Spector and Doug Lipp. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dan Gingiss for an upcoming event.
SPEAKING TOPICS
Dan Gingiss Speaking Topics
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AI Meets Customer Experience: Expect The Unexpected
AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience? In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots.
From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.
Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale, will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.
Key Takeaways:
- Unlocking Hyper-Personalization: Learn how AI can anticipate customer needs to create seamless, personalized experiences.
- Harnessing Predictive Analytics: Discover how AI can analyze customer behavior to optimize your operations.
- Exploring Cutting-Edge AI Applications: Witness how AI-driven experiences can redefine customer interactions both today and in the future.
-
A Remarkable Customer Experience Is Your Biggest Competitive Advantage
Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this session, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others. You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!
In this fast-paced, fun and engaging keynote audiences will:
- Learn the types of experiences people share most often and why.
- Apply an easy, 5-step framework for creating remarkable, shareable experiences.
- Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas
-
Why Every Employee Is In The Customer Experience Business
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.
In this fast-paced, fun and engaging keynote audiences will:
- Learn how different teams such as marketing, finance, and legal shape the customer experience.
- Discover real-life examples of the impact of non-customer facing teams on the end customer.
- Realize how a company-wide commitment to CX improves customer loyalty.
VIDEO
Dan Gingiss Videos
BOOKS
REVIEWS
Dan Gingiss Reviews
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Gilbarco Veeder-Root - May 16 2023
FAQS
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How do I book Dan Gingiss to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Dan Gingiss for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Dan Gingiss, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Dan Gingiss or any other speaker of your choice. -
How much does it cost to book Dan Gingiss for a speaking engagement?
Speaking fees for Dan Gingiss, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Dan Gingiss are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Dan Gingiss, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Dan Gingiss speak about?
Dan Gingiss is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Experience, Marketing, Business Growth, Communication, Authors, Social Media, Leadership, Podcast Hosts, Business, Sales, Human Resources, Virtual, Business Leadership, Literary and Executive Leadership. -
Where does Dan Gingiss travel from?
Dan Gingiss generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for Dan Gingiss?
AAE Speakers Bureau has successfully secured keynote speakers like Dan Gingiss for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Dan Gingiss for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Dan Gingiss or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
BOOK DAN GINGISS
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