Are complaining customers a liability or an asset? Dr. Winch unpacks the psychology behind complaining behavior and provides an exciting new perspective on complaining customers as a company’s biggest asset. Customer complaints contain a treasure trove of valuable information and complaining customers can be turned into a company’s biggest fans. A talk that reveals how companies and organizations can leverage customer complaints to reduce customer attrition, increase customer loyalty, improve products and systems, and boost the company’s bottom line.
Dr. Winch pulls back the veil on the surprising ways common psychological experiences negatively impact our productivity, motivation, creativity, and overall functioning in our professional lives. He provides insights, techniques, and tools to overcome their destructive affects, identify blind spots, manage stress and distress, and create a happier, healthier and more productive workplace.
We all know how to treat physical injuries like cuts and scrapes when we sustain them but we ignore everyday psychological wounds such as rejection, failure, loneliness, guilt, and rumination. Psychological wounds can also get ‘infected’ and they impact our lives in unexpected and detrimental ways. Dr. Winch shares the science of treating psychological injuries and reveals how to boost our emotional and physical health, improve our functioning, increase our emotional resilience, and turbo-charge our life satisfaction.
Guy Winch pulls back the veil on the many surprising ways common psychological experiences such as failure, rejection, and brooding, impact our how we feel, behave, and especially, how we think. His highly entertaining use of cutting edge science and real life scenarios provide insights that are at once shocking, compelling, as well as highly applicable to both the workplace and everyday life. Audiences gain huge insights into how they operate and think, and gain tools that allow them to identify blind spots and destructive habits they had no idea they possessed. Dr. Winch then provides them easy-to-apply tools that have a powerful, immediate and dramatic impact on both their work and their personal lives. Audiences leave his talk feeling truly transformed, better armed for life, more emotionally resilient, and more productive and successful in the workplace.
Guy Winch uses humorous anecdotes and real life scenarios to illustrate the powerful, surprising and often shocking ways in which our complaining psychology influences our lives and relationships. The ability to complain effectively about the frustrations of daily life and to get satisfying resolutions when doing so is a crucial life skill. Yet, it is one with which the vast majority of people struggle, both in their personal and work lives and especially in their relationships. Dr. Winch breaks down psychological concepts into simple and practical steps that leave audiences feeling highly entertained and personally empowered to tackle dissatisfactions in their lives and their relationships and to get the results they want.
... Geoffrey R. Stone · Marian Wright Edelman. Guy Winch, Ph.D. Headshot. Guy Winch, Ph.D. Become a fan. Clinical psychologist; Author 'Emotional First Aid'.
While it is natural to reflect on upsetting experiences, brooding involves replaying the same scenes in your mind and reliving the emotional distress you felt at the ...
... advice short and to the point and do not repeat or elaborate it if you get rebuffed. Good luck! Follow Guy Winch, Ph.D. on Twitter: www.twitter.com/ GuyWinch ...
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