Lior Arussy
Keynote Speaker: Customer Experience Expert, Founder of Strativity Group, Author
-
Travels From:
-
Speaking Fee:
-
Categories:
Lior Arussy Biography
One of the world's leading authorities on customer experience, Lior Arussy is an experienced change practitioner, founder of design and transformation firm Strativity Group, and author. Recognized globally for his expertise in customer-centric transformation and employee engagement, Arussy has significantly influenced the field of customer experience with his innovative methodologies.
Before establishing Strativity Group, Arussy held executive roles at companies such as Hewlett-Packard. He has improved customer satisfaction for top brands including Mercedes-Benz, Royal Caribbean Cruises, Thomson Reuters, HSBC, E.ON, FedEx, SAP, University of Pennsylvania, and Johnson & Johnson. His strategies have led to remarkable corporate achievements like helping Mercedes Benz secure the number 1 position in customer satisfaction and assisting a European logistics corporation in jumping from 3% to 44% annual organic growth in just two years.
Arussy has earned multiple accolades for his professional contributions. He received the 2015 SmartCEO Circle of Excellence Award and the 2015 "Influential Leaders" award by CRM Magazine. He was also named the #2 Top Global Guru in Customer Service by Global Gurus. Consulting Magazine recognized Strativity as "A Small Jewel" in 2017 and one of the fastest growing for the past three years, while Strativity also made the Inc. 5000 Honor Roll for being listed among the fastest growing private companies for five or more consecutive years.
Arussy is a prolific author with eight books to his name, including "Next is Now: 5 Steps for Embracing Change – Building a Business that Thrives into the Future" (May 2018, Simon & Schuster), and "Exceptionalize it!" (2015), which has sold over 30,000 copies. He has also published over 300 articles in prestigious publications, including the Harvard Business Review. His insights and methodologies have been featured in major media outlets like MSNBC, CNBC, Bloomberg TV, the Wall Street Journal, and Fast Company.
Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management. Residing in New Jersey with his wife and five children, he enjoys exploring new cultures, having traveled 2.6 million miles on United, sampling fine chocolates, and collecting Swiss watches.
Contact a speaker booking agent to check availability on Lior Arussy and other top speakers and celebrities.
Lior Arussy Speaking Topics
While the crisis provides threats to established business models, it give rise to new opportunities. This 120 minutes session is designed to assess the emerging opportunities and chart a new path forward in experimenting with those new opportunities leveraging the organization’s strengths.
While Covid19 is unprecedented, we cant act as it is such. The rare and the few will emerge from this crisis thriving and not surviving. Using the Future Ready methods I established in Next Is Now (2018) this 60 minutes session enable employees and leaders to rethink their response to the crisis and provide with tools to LIVE through the crisis and make it meaningful as oppose to a passive event.
For many people culture is an enigma. We all talk about it and few can fully understand and gasp it. Yet culture drive performance and failing to lead it is failing to drive the organization to its fully potential. Culture will either evolve by itself or be led. What is culture? What is the narrative that drive performance in your organization? And most importantly how to develop and deploy a positive narrative that leads employees to exceptional performance? Exploring these topics will be at the center of this eye-opening keynote.
Based on an HBR study, only 9% of strategic initiatives reach their successful implementation. The main reason: the human factor. For organizations to survive and thrive in the future, they need to develop a new core competence, change resilience. The scope and speed in which you will adapt to the next, will be the determining factor of your future existence. What is change resilience and how to turn it into a differentiator and success driver? The answer to these questions will be delivered during this inspiring presentation.
What is the future of the customer experience? Would it all be digital? Are all employees going to be extinct? Formulating the right balance between human and digital experiences as a value for customers will be the main theme of this presentation. Leveraging past technology transformations with the most current Gen Z research, this presentation will pave a path for the future of customer- organization relationships.
Lior Arussy Videos
Next Is Now: 5 Steps for Embracing Change―Building a Business that Thrives into the Future
Exceptionalize It!
Customer Experience Strategy - The Complete Guide From Innovation to Execution
Customer Experience Strategy-The Complete Guide from Innovation to Execution- Hard Back
Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers
How do I book Lior Arussy to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Lior Arussy for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Lior Arussy, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Lior Arussy or any other speaker of your choice.
How much does it cost to book Lior Arussy for a speaking engagement?
Speaking fees for Lior Arussy, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Lior Arussy are $10,000 - $20,000 for live events and Below $10,000 for virtual events. For the most current speaking fee to hire Lior Arussy, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Lior Arussy speak about?
Lior Arussy is a keynote speaker and industry expert who speaks on a wide range of topics such as Business, Business Leadership, Authors, Consulting, Customer Experience, Innovation, Sales and Virtual.
Where does Lior Arussy travel from?
Lior Arussy generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Lior Arussy?
AAE Speakers Bureau has successfully secured keynote speakers like Lior Arussy for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Lior Arussy for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Lior Arussy or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Lior Arussy is a keynote speaker and industry expert who speaks on a wide range of topics including Business, Business Leadership and Authors. The estimated speaking fee range to book Lior Arussy for live events is $10,000 - $20,000, and for virtual events Below $10,000. Lior Arussy generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Anthony "AB" Bourke, Don Peppers and Doug Lipp. Contact All American Speakers for ratings, reviews, videos and information on scheduling Lior Arussy for an upcoming event.
SPEAKING TOPICS
Lior Arussy Speaking Topics
-
Strategic Opportunities Assessment (Web Based Program)
While the crisis provides threats to established business models, it give rise to new opportunities. This 120 minutes session is designed to assess the emerging opportunities and chart a new path forward in experimenting with those new opportunities leveraging the organization’s strengths.
-
Survive or Thrive – The Choice is yours (Web Based Program)
While Covid19 is unprecedented, we cant act as it is such. The rare and the few will emerge from this crisis thriving and not surviving. Using the Future Ready methods I established in Next Is Now (2018) this 60 minutes session enable employees and leaders to rethink their response to the crisis and provide with tools to LIVE through the crisis and make it meaningful as oppose to a passive event.
-
Culture as a platform for exceptional performance Or “what actions do your culture drive?”
For many people culture is an enigma. We all talk about it and few can fully understand and gasp it. Yet culture drive performance and failing to lead it is failing to drive the organization to its fully potential. Culture will either evolve by itself or be led. What is culture? What is the narrative that drive performance in your organization? And most importantly how to develop and deploy a positive narrative that leads employees to exceptional performance? Exploring these topics will be at the center of this eye-opening keynote.
-
Change Resilience – The New Core Competence Or “why do we fear change so much (and deny that we do)?”
Based on an HBR study, only 9% of strategic initiatives reach their successful implementation. The main reason: the human factor. For organizations to survive and thrive in the future, they need to develop a new core competence, change resilience. The scope and speed in which you will adapt to the next, will be the determining factor of your future existence. What is change resilience and how to turn it into a differentiator and success driver? The answer to these questions will be delivered during this inspiring presentation.
-
Fusion of digital and human experiences Or “what would we all do when digital take over?”
What is the future of the customer experience? Would it all be digital? Are all employees going to be extinct? Formulating the right balance between human and digital experiences as a value for customers will be the main theme of this presentation. Leveraging past technology transformations with the most current Gen Z research, this presentation will pave a path for the future of customer- organization relationships.
VIDEO
Lior Arussy Videos
BOOKS
Next Is Now: 5 Steps for Embracing Change―Building a Business that Thrives into the Future
Exceptionalize It!
Customer Experience Strategy - The Complete Guide From Innovation to Execution
Customer Experience Strategy-The Complete Guide from Innovation to Execution- Hard Back
Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers
REVIEWS
Lior Arussy Reviews
-
Lior was the BEST presenter in 2019!! Thank you.
Nationwide Mutual Insurance Company - Nov 15 2019 -
Lior’s keynote address at our Call Center Demo & Conference in Orlando was right on target for our audience. It was a skillful blend of valuable insights, fact-filled research and amusing anecdotes that all combined to deliver a compelling call-to-action that resonated with the call center professionals in attendance. Lior made us all think and inspired us to make changes — exactly what a keynote speaker should do.
Unknown - Jul 21 2015
NEWS
Lior Arussy News
-
3 Keys To Destroying The Competition - Business Insider
The key to dominating any industry is knowing exactly who your customer is, says Lior Arussy in his book, Exceptionalize It! As the founder of customer research ...
-
The Experience: How to Wow Your Customers and Create a ...
Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m. Hardcover, 128 pages. Published January ...
FAQS
-
How do I book Lior Arussy to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Lior Arussy for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Lior Arussy, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Lior Arussy or any other speaker of your choice. -
How much does it cost to book Lior Arussy for a speaking engagement?
Speaking fees for Lior Arussy, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Lior Arussy are $10,000 - $20,000 for live events and Below $10,000 for virtual events. For the most current speaking fee to hire Lior Arussy, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Lior Arussy speak about?
Lior Arussy is a keynote speaker and industry expert who speaks on a wide range of topics such as Business, Business Leadership, Authors, Consulting, Customer Experience, Innovation, Sales and Virtual. -
Where does Lior Arussy travel from?
Lior Arussy generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for Lior Arussy?
AAE Speakers Bureau has successfully secured keynote speakers like Lior Arussy for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Lior Arussy for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Lior Arussy or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
BOOK LIOR ARUSSY
We are happy to assist you with your interest in booking a speaker or celebrity for your event, your organization, and the type of talent you would like to secure, and an agent will be in touch shortly.
Fill out the form below to or call us at 1-800-698-2536 if need immediate assistance.
We respond to most inquiries within 4 hours. Under special circumstances, it may take up to 24 hours.
We are happy to help! Call us to speak with a booking agent about your event or specific speaker request.
Gauge Interest and check availability for appearances, speaking engagements, or corporate events.
Provide you with speaking fee to book Lior Arussy or other celebrity appearance fees
Give you personal recommendations for the best keynote speakers or celebrities
Assist you with any questions you have throughout the talent booking process
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
