Robert Richman
Keynote Speaker: Corporate Culture Strategist, Co-Creator of Zappos Insights, High-Performance Consultant & Author of "The Culture Blueprint"
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Robert Richman Biography
Robert Richman has made a career out of helping Fortune 100 brands integrate exceptional customer service and optimize their most significant asset: their employees. Formerly the Culture Strategist at Zappos, Richman authored "The Culture Blueprint," a detailed guide to creating a high-performance workspace.
Richman co-created Zappos Insights, a subsidiary focused on educating companies about the powerful employee culture and customer service at Zappos. He grew this platform from a basic website to a robust business that educates over 25,000 students annually. His involvement with Zappos included a period before, during, and after its acquisition by Amazon.com, where he played a pivotal role in scaling the company's workforce significantly.
Recognized globally as an expert on employee culture, Richman is a top keynote speaker who has been invited to share his insights with companies like Google, Toyota, Salesforce, and Eli Lilly. He has introduced innovative approaches to enhancing workplace culture, including the use of improv comedy and principles of self-management and high performance.
In addition to his speaking engagements, Richman is active in the cryptocurrency market and is currently writing a new book titled "The Decentralized Company," focusing on building self-managed, distributed workforces. He also developed the Zappos life coaching program and initiated the first co-working space in America.
Richman holds a degree in film from Northwestern University and completed the Leadership Coaching Program at Georgetown University. He is a member of the Transformational Leadership Council and resides in San Diego, California. He continues to help organizations foster engaging, values-driven cultures that empower employees and drive business success.
Contact a speaker booking agent to check availability on Robert Richman and other top speakers and celebrities.
Robert Richman Speaking Topics
Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micromanage. Values-based companies have employees who manage and motivate themselves.
Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.
Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.
Key Takeaways:
- Inspiring stories about how companies shifted their industries.
- Counter-intuitive principles to actively create disruption (rather than getting disrupted!)
- How to create stability in your organization, so that it’s safe to disrupt without jeopardizing the company.
- Techniques for shaking up jobs and careers in a way that enlivens people and reinvigorates their passion.
- Activate demonstrations, Q&A, and live disruption.
Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.
Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).
Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.
Key Takeaways:
- A highly entertaining and engaging experience.
- The principles of outstanding customer service.
- Why customer complaints are gold.
- How to create a culture of surprise and delight from within.
- Key hacks to put to use, immediately.
Culture Hacking is a way for anyone at any level to shift the culture. As Culture Strategist for Zappos.com and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group with three high leverage tools that can be used immediately to create long-term change.
Audiences are excited to become culture hackers and often report making changes the very next day.
Key Takeaways:
- How Hackers exploit networks, and what we can learn from them to shift the network of people.
- Why it’s better to destroy what’s not working than to spend time and money on initiatives that may not work.
- How to turn customer and employee complaints into innovation.
- Prefabricated culture hacks based on years of testing.
- Why standard feedback mechanisms don’t work, and how to hack them.
- The secret to learning what it is that you don’t know that you don’t know.
Change is the new normal. Entire industries are being disrupted. Simply having a great product and service does not guarantee market leadership. And employees who are simply doing a good job are no longer the standard for a world-class company.
In this talk Robert shares stories about disruption, and the principles behind it. It then gets really exciting when he shows how they can be applied to your business in a counter-intuitive way. People at all levels of the company will benefit from learning how they can out-do themselves, increasing both performance, as well as people’s passion for their own jobs.
Key Takeaways:
- How the best organizations in the world keep their people inspired.
- Why most culture work is actually the equivalent of spoiling children.
- How to take the principles of online gaming and apply them to create the most engaging experience for employees.
- What to look for in new employees and questions that will help you learn the truth immediately.
- The #1 metric to measure culture and how one small shift can create massive engagement.
Robert Richman Videos
How do I book Robert Richman to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Robert Richman for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Robert Richman, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Robert Richman or any other speaker of your choice.
How much does it cost to book Robert Richman for a speaking engagement?
Speaking fees for Robert Richman, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Robert Richman are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Robert Richman, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Robert Richman speak about?
Robert Richman is a keynote speaker and industry expert who speaks on a wide range of topics such as Strategic Leadership, Innovation, Business Growth, Corporate Culture, Business Leadership, Human Resources, Entrepreneurship, Consulting, Mental Health and Virtual.
Where does Robert Richman travel from?
Robert Richman generally travels from San Diego, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Robert Richman?
AAE Speakers Bureau has successfully secured keynote speakers like Robert Richman for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Robert Richman for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Robert Richman or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Robert Richman is a keynote speaker and industry expert who speaks on a wide range of topics including Strategic Leadership, Innovation and Business Growth. The estimated speaking fee range to book Robert Richman for live events is $20,000 - $30,000, and for virtual events $10,000 - $20,000. Robert Richman generally travels from San Diego, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Adrian Gostick, Dr. Jackie Freiberg and Kris Boesch. Contact All American Speakers for ratings, reviews, videos and information on scheduling Robert Richman for an upcoming event.
SPEAKING TOPICS
Robert Richman Speaking Topics
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Built for Growth: The Values Based Company
Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micromanage. Values-based companies have employees who manage and motivate themselves.
Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.
Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.
Key Takeaways:
- Inspiring stories about how companies shifted their industries.
- Counter-intuitive principles to actively create disruption (rather than getting disrupted!)
- How to create stability in your organization, so that it’s safe to disrupt without jeopardizing the company.
- Techniques for shaking up jobs and careers in a way that enlivens people and reinvigorates their passion.
- Activate demonstrations, Q&A, and live disruption.
-
Surprise & Delight Your Customers and Employees
Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.
Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).
Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.
Key Takeaways:
- A highly entertaining and engaging experience.
- The principles of outstanding customer service.
- Why customer complaints are gold.
- How to create a culture of surprise and delight from within.
- Key hacks to put to use, immediately.
-
Culture Hacking
Culture Hacking is a way for anyone at any level to shift the culture. As Culture Strategist for Zappos.com and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group with three high leverage tools that can be used immediately to create long-term change.
Audiences are excited to become culture hackers and often report making changes the very next day.
Key Takeaways:
- How Hackers exploit networks, and what we can learn from them to shift the network of people.
- Why it’s better to destroy what’s not working than to spend time and money on initiatives that may not work.
- How to turn customer and employee complaints into innovation.
- Prefabricated culture hacks based on years of testing.
- Why standard feedback mechanisms don’t work, and how to hack them.
- The secret to learning what it is that you don’t know that you don’t know.
-
The Dynamics of Disruption
Change is the new normal. Entire industries are being disrupted. Simply having a great product and service does not guarantee market leadership. And employees who are simply doing a good job are no longer the standard for a world-class company.
In this talk Robert shares stories about disruption, and the principles behind it. It then gets really exciting when he shows how they can be applied to your business in a counter-intuitive way. People at all levels of the company will benefit from learning how they can out-do themselves, increasing both performance, as well as people’s passion for their own jobs.
Key Takeaways:
- How the best organizations in the world keep their people inspired.
- Why most culture work is actually the equivalent of spoiling children.
- How to take the principles of online gaming and apply them to create the most engaging experience for employees.
- What to look for in new employees and questions that will help you learn the truth immediately.
- The #1 metric to measure culture and how one small shift can create massive engagement.
VIDEO
Robert Richman Videos
FAQS
-
How do I book Robert Richman to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Robert Richman for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Robert Richman, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Robert Richman or any other speaker of your choice. -
How much does it cost to book Robert Richman for a speaking engagement?
Speaking fees for Robert Richman, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Robert Richman are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Robert Richman, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Robert Richman speak about?
Robert Richman is a keynote speaker and industry expert who speaks on a wide range of topics such as Strategic Leadership, Innovation, Business Growth, Corporate Culture, Business Leadership, Human Resources, Entrepreneurship, Consulting, Mental Health and Virtual. -
Where does Robert Richman travel from?
Robert Richman generally travels from San Diego, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for Robert Richman?
AAE Speakers Bureau has successfully secured keynote speakers like Robert Richman for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Robert Richman for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Robert Richman or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
BOOK ROBERT RICHMAN
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