Amy Radin

Innovators and would-be change makers operate in a world of accelerating change, ambiguity, and unpredictability where the pressure is extreme to learn and adopt the mindset, behaviors, tools, and practices that drive insights and ideas to commercial and marketplace reality, generating returns for shareholders, enabling loyal customer relationships, and making organizations magnets for the best talent.

Amy Radin taps into her deep experience as a corporate change maker, startup advisor, and director, sharing lessons she learned as an operator tasked with tough goals, building extraordinary teams who achieved powerful results in highly regulated, bureaucratic environments.

With authenticity, candor, and humor, Radin shares down-to-earth advice on what any innovator or would-be change maker must do to get from an insight or idea to meaningful commercial reality and marketplace impact.

Her audiences have included board directors, executive and wider leadership teams, women’s executive forums, and startup founders in the US, Asia, Latin America, and Europe, both in person and virtually. While her depth of direct experience is in financial services and insurance, the messaging has proven broadly relevant across other sectors, b2b, b2c and b2b2c

This session can cover all or a subset of the following essential innovation enablers, customized for audience need:

Learning from sources beyond the obvious

• Advancing a culture of curiosity
• Lessons that startups and large enterprises can from each other
• The innovators toolkit – what it looks like and why it is not business-as-usual
• Listening to customers and employees
• Establishing innovation capabilities and other enablers
• Enterprise governance of the innovation program
• Designing enabling processes … and end-running bureaucracy
• Solving real market problems that are worth solving
• Measuring innovation performance
• Business model development for early-stage concepts
• Experimentation as a core driver of innovation

Attendee results:

• Immediately practical, relevant next steps to increase the organization’s innovation execution muscle
• A personal action plan for what each attendee will start, stop, and continue to improve their personal innovation behaviors
• Inspiration and motivation, building the courage required to succeed in this work

90% of Customer Experience talk is exactly that – it’s just talk.

After all, have you ever met a CEO who didn’t want to make their business customer centric? Yet how many succeed?

Designing and executing great customer experiences that give brands an edge in today’s market requires doing the hard and the harder. With focus, the right commitment and talent, though, it can be done.

In this presentation, Amy Radin shares how to set the foundation for and then design, create, measure the impact and continuously improve the customer experience in ways that are proven to work in even the most complex and regulated enterprises. The session will cover topics including:

• Developing your CX ambition and North Star, and how to link these to business strategy, mission, vision, and values
• Defining a roadmap for what to do now, next, and later to execute, engage key stakeholders, and rapidly scale results
• How to measure impact and focus investments where they matter the most

Radin taps into her deep experience as a corporate change maker, startup advisor, and director, sharing lessons she learned as an operator tasked with tough CX goals, building extraordinary teams who achieved powerful results in highly regulated, bureaucratic environments.

With authenticity, candor, and humor, Radin shares down-to-earth advice on what any CX professional or executive sponsor must do to get from talk to meaningful action and impact.

Her audiences have included board directors, executive and wider leadership teams, women’s executive forums, and startup founders in the US, Asia, Latin America, and Europe, both in person and virtually. While her depth of direct experience is in financial services and insurance, the messaging has proven broadly relevant across other sectors, b2b, b2c and b2b2c

Attendee results:

• Immediately practical, relevant next steps to increase the organization’s understanding of what they should do now, next, and later to drive towards differentiating customer experiences that improve market position and business results.
• A personal action plan for what each attendee can do to start, stop, and continue to improve their personal CX behaviors
• Inspiration and motivation, building the courage required to succeed as a change maker