Anticípate a lo que buscan tus clientes y prepárate para brindar los resultados que más desean. Saber de antemano supone una gran diferencia. Mike utiliza historias vívidas y principios fáciles de captar para mostrarte cómo mejorar la experiencia de tus clientes sin tirar la casa por la ventana. Este tema puede incluir ejercicios interactivos y dura de 45 a 60 minutos.
Aprende valiosos principios básicos que puedes aplicar para mejorar la experiencia de tu propia empresa gracias al trabajo de ingeniería inversa de la marca Apple que hace Mike para ti. Este tema puede incluir ejercicios interactivos y dura de 45 a 90 minutos.
For leadership teams just embarking on a customer experience project, trying to figure out where to go from here or create alignment, Mike uses a client-vetted, structured outline to get the conversation going. Mike’s boardroom skills are catalytic. This engagement works best in 30-180 minutes.
Anticipate what your customers want and be ready to provide the outcomes they desire most. Knowing sooner makes all the difference. Mike uses vivid stories and quick-to-grasp principles to show you how to enhance your customer’s experience without breaking the bank. This topic can include interactive exercises and runs 45-60 minutes.
Learn valuable foundation principles you can apply to make your own business’s experience better as Mike reverse engineers the Apple brand for you. This topic can include interactive exercises and runs 45-90 minutes.
Mike has a very pleasant, to the point, and easy to follow presentation style. His analysis, conclusions, and suggestions were excellent. He did a fantastic job of helping the audience understand what he means by the Apple-ization of Retail, his perspective on customer experience and its impact on a company's bottom line. The overall presentation layout was dynamic and engaging, and most definitely added value to his presentation. One of the best I've seen in a long time.
Unknown
- Apr 20 2012
I enjoyed the practical focus of Mike's speech. It wasn't pie in the sky theory, but information that I could use in my own business. Mike got me thinking about things differently.
Unknown
- Aug 17 2011
Mike has a unique ability to inspire both full time customer experience professionals and those with an interest in customer experience. To be able to appeal to audiences on both sides of the Atlantic is not a simple thing, however, Mike's relaxed but expertly informed style makes him a pleasure to listen to. Having heard him speak at the last two ECEW conferences, Mike's insight has helped me with the direction of customer experience strategy in my organization. If Mike is on the agenda at a conference near you, take the time to go and see him - you will not be disappointed.
Unknown
- Aug 02 2011
Mike really got the audience's attention (and kept it), which is hard to do with a bunch of busy executives.
Unknown
- Jul 29 2011
Mike helped our audience understand how customer service can become a competitive advantage in the marketplace. He brought the great combination of knowledge, enthusiasm, experience, and entertainment to our session. By effectively using examples and group discussion, he encouraged participants to learn through self-discovery.
Wien & Associates
- Feb 18 2011
We are happy to assist you with your interest in booking a speaker or celebrity for your event, your organization, and the type of talent you would like to secure, and an agent will be in touch shortly.
Fill out the form below to or call us at 1-800-698-2536 if need immediate assistance.
We respond to most inquiries within 4 hours. Under special circumstances, it may take up to 24 hours.
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.