Shep Hyken
Keynote Speaker: Award-Winning Keynote Speaker, NYT and WSJ Best-Selling Author, World-Renowned Expert in Customer Service & Customer Experience
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Shep Hyken Biography
Keynote speaker and customer service expert, Shep Hyken delivers high-energy, content rich and entertaining speeches – creating a memorable presentation with actionable ideas for an audience. All of his content focuses on customer service topics such as loyalty, internal service, company culture and more.
Recognized as a top thought leader and businessman world-wide in customer service and experience, he currently serves as Chief Amazement Officer (CAO) of Shepard Presentations. His company produces “The Customer Focus,” a customer service training program available both on-site and online. (Learn more at https://www.TheCustomerFocus.com)
Hyken has become a New York Times and Wall Street Journal bestselling author, with over 10 published books, and was inducted into the National Speakers Association Hall-of-Fame for lifetime achievement in the professional speaking industry.
Contact a speaker booking agent to check availability on Shep Hyken and other top speakers and celebrities.
Shep Hyken Speaking Topics
Our customers are smarter than ever before. They no longer compare us to a direct competitor, but instead to the best customer experience they have ever had from anyone in any company. The customer service and CX bar have been raised. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors. In this fast-paced and informative presentation, Shep shares strategies and tactics that the best organizations use to differentiate themselves from their competitors and create fierce customer loyalty. He will pull the best content from his books and articles most appropriate for your audience. This could include simple, common-sense strategies to create a customer-focused culture and more! The audience will walk away with ideas they can put to use almost immediately.
How easy are you to do business with? Whether you know it or not, your customers compare you to the easiest companies to do business with, such as Amazon, Apple, and others. They set the benchmark when it comes to an easy and friction-free experience. A convenient customer experience could be what differentiates you from your competition. When all else is equal (your products and service), the company that offers an easier—as in more convenient—experience will win. Shep reveals the six Convenience Principles that will give you a competitive edge. It’s time to join the revolution—the Convenience Revolution!
We’ve experienced (or are currently experiencing) scary times, such as a rocky economy, employment issues, supply chain issues, and even a worldwide pandemic. Amid tough times and/or a crisis, we must stay focused on taking care of our customers and employees. Shep shares ideas and tactics to help maintain and improve customer service and CX during tough times and beyond.
Business is about relationships… relationships with both customers and colleagues. People want to do business and work with companies and people who are amazing… people who consistently meet and even exceed expectations. It’s not as hard as you might think. Many people see the word amazement as a WOW experience that goes over the top. On the contrary, being amazing is within everyone’s grasp. In this fast-paced, entertaining and informative presentation, Shep shares specific tactics and tools to help the audience, as individuals, build stronger relationships that create confidence and deliver an amazing experience to their customers and colleagues. Being amazing is about being consistent and predictable. It’s a mindset and a choice. And the choice is simple… Be Amazing or Go Home!
Shep Hyken Videos
How do I book Shep Hyken to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Shep Hyken for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Shep Hyken, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Shep Hyken or any other speaker of your choice.
How much does it cost to book Shep Hyken for a speaking engagement?
Speaking fees for Shep Hyken, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Shep Hyken are $30,000 - $50,000 for live events and $20,000 - $30,000 for virtual events. For the most current speaking fee to hire Shep Hyken, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Shep Hyken speak about?
Shep Hyken is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Experience, Entertainers, Business, Inspirational, Sales, Hospitality, Marketing, Host & Emcee, Magician, Relationships, Celebrity, Motivational and Leadership.
Where does Shep Hyken travel from?
Shep Hyken generally travels from Missouri, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Shep Hyken?
AAE Speakers Bureau has successfully secured keynote speakers like Shep Hyken for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Shep Hyken for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Shep Hyken or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Shep Hyken is a keynote speaker and industry expert who speaks on a wide range of topics including Customer Experience, Entertainers and Business. The estimated speaking fee range to book Shep Hyken for live events is $30,000 - $50,000, and for virtual events $20,000 - $30,000. Shep Hyken generally travels from Missouri, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dan Gingiss, Jeanne Bliss and Horst Schulze. Contact All American Speakers for ratings, reviews, videos and information on scheduling Shep Hyken for an upcoming event.
SPEAKING TOPICS
Shep Hyken Speaking Topics
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How to Create an Amazing Customer Experience
Our customers are smarter than ever before. They no longer compare us to a direct competitor, but instead to the best customer experience they have ever had from anyone in any company. The customer service and CX bar have been raised. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors. In this fast-paced and informative presentation, Shep shares strategies and tactics that the best organizations use to differentiate themselves from their competitors and create fierce customer loyalty. He will pull the best content from his books and articles most appropriate for your audience. This could include simple, common-sense strategies to create a customer-focused culture and more! The audience will walk away with ideas they can put to use almost immediately.
-
The Convenience Revolution
How easy are you to do business with? Whether you know it or not, your customers compare you to the easiest companies to do business with, such as Amazon, Apple, and others. They set the benchmark when it comes to an easy and friction-free experience. A convenient customer experience could be what differentiates you from your competition. When all else is equal (your products and service), the company that offers an easier—as in more convenient—experience will win. Shep reveals the six Convenience Principles that will give you a competitive edge. It’s time to join the revolution—the Convenience Revolution!
-
Creating An Amazing Customer Experience in Scary Times
We’ve experienced (or are currently experiencing) scary times, such as a rocky economy, employment issues, supply chain issues, and even a worldwide pandemic. Amid tough times and/or a crisis, we must stay focused on taking care of our customers and employees. Shep shares ideas and tactics to help maintain and improve customer service and CX during tough times and beyond.
-
Be Amazing or Go Home
Business is about relationships… relationships with both customers and colleagues. People want to do business and work with companies and people who are amazing… people who consistently meet and even exceed expectations. It’s not as hard as you might think. Many people see the word amazement as a WOW experience that goes over the top. On the contrary, being amazing is within everyone’s grasp. In this fast-paced, entertaining and informative presentation, Shep shares specific tactics and tools to help the audience, as individuals, build stronger relationships that create confidence and deliver an amazing experience to their customers and colleagues. Being amazing is about being consistent and predictable. It’s a mindset and a choice. And the choice is simple… Be Amazing or Go Home!
VIDEO
Shep Hyken Videos
BOOKS
FAQS
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How do I book Shep Hyken to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Shep Hyken for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Shep Hyken, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Shep Hyken or any other speaker of your choice. -
How much does it cost to book Shep Hyken for a speaking engagement?
Speaking fees for Shep Hyken, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Shep Hyken are $30,000 - $50,000 for live events and $20,000 - $30,000 for virtual events. For the most current speaking fee to hire Shep Hyken, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Shep Hyken speak about?
Shep Hyken is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Experience, Entertainers, Business, Inspirational, Sales, Hospitality, Marketing, Host & Emcee, Magician, Relationships, Celebrity, Motivational and Leadership. -
Where does Shep Hyken travel from?
Shep Hyken generally travels from Missouri, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for Shep Hyken?
AAE Speakers Bureau has successfully secured keynote speakers like Shep Hyken for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Shep Hyken for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Shep Hyken or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
BOOK SHEP HYKEN
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
