We have all heard the common tilt towards customer service based communications, but companies very rarely align their staff to meet the consumer’s expectations. Creating the Ultimate Customer Experience involves serving as a loyal evangelist to your brand, and the products and services that support the organization. Scott’s keynote will help you bust through the common rhetoric and jargon to really determine your brand: who you are, what you do, and what you sell. From here, your team will learn to connect with customers like never before while creating the opportunity to build a cult following within your industry.
This keynote speaks to product marketing and branding, allowing companies to ascertain the difference between what is being sold, and what customers hold as expectations for your products and services. Perceptual Reality includes many examples of reality vs. perception with concrete details to help you translate the message to tailor fit your company’s needs. There are many dangers that lie within assumptions, especially in an aggressive marketplace. Scott’s keynote will help you reach potential consumers with a keen eye towards meeting and managing their expectations.
If you feel your mission statement has lost its place as the guideline in your organization, Powered by Purpose can help you steer back on course. This keynote focuses on strong leadership and teamwork and challenges the audience to investigate their personal values and the place they hold in making daily decisions. Each small decision drives a company’s purpose. Organizations passively choose their course of action every day, but an organization that is Powered by Purpose is actively engaged to hold true to the course.
Our goal as the meeting planners was to bring real value and actionable insights to our quarterly owner’s meeting at the Copier Dealers Association, and Scott Deming did just that. You could tell that he took a great deal of time to personalize his presentation on "Creating the Ultimate Customer Experience" which allowed him to relate to the group and provide fresh and practical insights that went beyond typical customer service rhetoric. Scott's ability to help our members truly define their brand, create an all-in culture, and empower their teams to connect with customers was invaluable. The feedback from our dealers was overwhelmingly positive, and I’m sure many are already figuring out how to implement his actionable strategies.
If you're seeking a speaker who can deliver tangible value and inspire a genuine focus on customer experience, I highly recommend Scott Deming. He was a significant asset to our event.
Ford Office Technologies
- Mar 28 2025
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