Tema Frank
Keynote Speaker: Canadian Podcaster; Bestselling Author; Founder of Web Mystery Shoppers; Usability & Customer Experience (CX) Specialist
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Tema Frank Biography
Tema Frank is a customer experience (CX) expert, author, and podcaster with over three decades of experience in helping organizations improve their customer service and engagement. She is the founder of Web Mystery Shoppers Inc., one of the world’s first companies to conduct usability testing for websites. Through her work, she has helped clients across various industries enhance their online and offline customer experiences. She hosts the podcast, Frank Relations, centering on customer relations.
Frank's expertise extends to employee engagement, a critical component of customer service, where she advocates for aligning employee satisfaction with customer satisfaction to drive business success. She is also the author of the book "PeopleShock: The Path to Profits When Customers Rule," which explores how businesses can thrive by focusing on people—customers, employees, and leadership.
As a speaker, Frank is known for her engaging and insightful presentations, where she shares practical strategies and real-world examples of how companies can improve their customer experience and build lasting relationships with their customers. Her work has earned her recognition as a thought leader in the fields of customer experience and digital marketing.
In addition to her professional endeavors, Frank is actively involved in community initiatives and frequently contributes her expertise to various publications and podcasts. Her passion for customer service and her commitment to helping businesses succeed make her a respected figure in the industry.
Contact a speaker booking agent to check availability on Tema Frank and other top speakers and celebrities.
Tema Frank Speaking Topics
We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories. - Why does this matter, to men and women? - What can be done to make workplaces better for women (& men)? - What does the data tell us? Why aren't great-looking policies working?
- Does the Internet make leadership more challenging? How?
- How can community and business leaders use the Internet to improve their workplaces and their communities?
- What threats does the Internet pose in the hands of unscrupulous leaders?
- How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
- How can leaders use the Internet to improve communication with employees rather than to impair it?
Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:
- What is 360 degree customer experience, and how does it differ from traditional customer service?
- Where to look to determine if you have a brewing customer experience problem
- Customer journey & related process mapping
- How to gather the relevant customer data to help you determine specific change priorities.
- How to get internal buy-in for making changes
- Social media planning, monitoring & damage avoidance/control
- Tools and metrics for monitoring and improving
How do I book Tema Frank to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Tema Frank for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Tema Frank, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Tema Frank or any other speaker of your choice.
How much does it cost to book Tema Frank for a speaking engagement?
Speaking fees for Tema Frank, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fee for a virtual event is $10,000 - $20,000. For the most current speaking fee to hire Tema Frank, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Tema Frank speak about?
Tema Frank is a keynote speaker and industry expert who speaks on a wide range of topics such as Business Leadership, Thought Leadership, Disruptive Thinking, Marketing, Corporate Strategy, Women, Women in Business, Female Leadership, Authors, Consulting, Business and Corporate Culture.
Where does Tema Frank travel from?
Tema Frank generally travels from Edmonton, Canada and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Tema Frank?
AAE Speakers Bureau has successfully secured keynote speakers like Tema Frank for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Tema Frank for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Tema Frank or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Tema Frank is a keynote speaker and industry expert who speaks on a wide range of topics including Business Leadership, Thought Leadership and Disruptive Thinking. The estimated speaking fee range to book Tema Frank for virtual events is $10,000 - $20,000. Please contact us for live event fees. Tema Frank generally travels from Edmonton, Canada and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dr. Jackie Freiberg, Gina Bianchini and Libby Gill. Contact All American Speakers for ratings, reviews, videos and information on scheduling Tema Frank for an upcoming event.
SPEAKING TOPICS
Tema Frank Speaking Topics
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Women's Equality in the Workplace: Why Aren't We There Yet?
We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories. - Why does this matter, to men and women? - What can be done to make workplaces better for women (& men)? - What does the data tell us? Why aren't great-looking policies working?
-
Leadership and Customer Experience in the Internet Era
- Does the Internet make leadership more challenging? How?
- How can community and business leaders use the Internet to improve their workplaces and their communities?
- What threats does the Internet pose in the hands of unscrupulous leaders?
- How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
- How can leaders use the Internet to improve communication with employees rather than to impair it?
-
Customer Service in the Digital Era
Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:
- What is 360 degree customer experience, and how does it differ from traditional customer service?
- Where to look to determine if you have a brewing customer experience problem
- Customer journey & related process mapping
- How to gather the relevant customer data to help you determine specific change priorities.
- How to get internal buy-in for making changes
- Social media planning, monitoring & damage avoidance/control
- Tools and metrics for monitoring and improving
VIDEO
Tema Frank Videos
FAQS
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How do I book Tema Frank to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Tema Frank for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Tema Frank, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Tema Frank or any other speaker of your choice. -
How much does it cost to book Tema Frank for a speaking engagement?
Speaking fees for Tema Frank, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fee for a virtual event is $10,000 - $20,000. For the most current speaking fee to hire Tema Frank, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Tema Frank speak about?
Tema Frank is a keynote speaker and industry expert who speaks on a wide range of topics such as Business Leadership, Thought Leadership, Disruptive Thinking, Marketing, Corporate Strategy, Women, Women in Business, Female Leadership, Authors, Consulting, Business and Corporate Culture. -
Where does Tema Frank travel from?
Tema Frank generally travels from Edmonton, Canada and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for Tema Frank?
AAE Speakers Bureau has successfully secured keynote speakers like Tema Frank for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Tema Frank for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Tema Frank or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
BOOK TEMA FRANK
We are happy to assist you with your interest in booking a speaker or celebrity for your event, your organization, and the type of talent you would like to secure, and an agent will be in touch shortly.
Fill out the form below to or call us at 1-800-698-2536 if need immediate assistance.
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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
