CRM Speakers

America’s First Black Female Combat Pilot, Former Marine & Cop; Author of "Zero to Breakthrough”

Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author

Leading Expert in Brilliant Resilience

Customer Experience & Leadership Expert, President of Customer Bliss & Author of "Chief Customer Officer"

Award-Winning Business Author & CEO of The Progress Agents LLC

Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"

President & Chief Experience Officer at Integrated Loyalty Systems

Customer Experience Expert, Author, Former Brand Leader

Former Disney Institute Professor, Comedian & Customer Experience Consultant Focused on Creating the Happiest Workplace on Earth

Customer Experience Thought Leader, People Performance Strategist, Former Disney University Faculty Member & Disney Institute Management Consultant

Customer Experience Thought Leader, CEO of Beyond Philosophy CX Consultancy, Author & Podcast Host

President & Chief Strategy Officer at The Engineered Innovation Group; Bestselling Author; Former VP at Salesforce

Global Design Philosopher; Advocate for Responsible Innovation; Founder of Incluversal; Formerly at Google & Uber

Leadership Speaker, CEO Adviser & Founder of Watermark Consulting; Expert on Employee & Customer Experience for Driving Business Growth; Bestselling Author of “From Impressed To Obsessed”

Legendary Hotelier Renowned for Creating a Culture of Service, Former President & COO of the Ritz Carlton Hotel Company

Editor-in-Chief of CX Network

Vice President of Customer Experience at Slack

Customer Experience Researcher, Innovator & Entrepreneur

Chief Executive Officer, North America at The&Partnership

6x Bestselling Author, Entrepreneur, Neurodiversity & Customer Experience Expert