KEYNOTE SPEAKERS

Former Head of Training at Walt Disney University, Best-Selling Author, Business Consultant, Leadership & Customer Service Expert

Customer Service Expert, Formerly with the Disney Institute, Business Author

Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"

Legendary Hotelier Renowned for Creating a Culture of Service, Former President & COO of the Ritz Carlton Hotel Company

Former Executive Vice President of Walt Disney World Resort Operations; Expert on Leadership, Management & Service Excellence; Author of "Creating Magic" & "The Customer Rules"

Customer Experience Expert, Author, Former Brand Leader

Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author

Restaurateur, Eleven Madison Park, The #1 Restaurant in the World; Entrepreneur & Bestselling Author of "Unreasonable Hospitality"

Co-Founder & Former CEO of Zillow; Co-Founder of Hotwire.com; Author of "Zillow Talk"; Host of "Office Hours" & Co-Host of "Dad I Have a Question" Podcast

Hospitality Executive, Bestselling Author, Founder of Modern Elder Academy

Real Estate Developer, Peabody Award-Winning Broadcaster & Urban Revitalization Strategy Consultant; TED Speaker; Author of "Reclaiming Your Community"

CEO of Johnny Cupcakes, Award Winning Entrepreneur & Brand Hysteria Expert

Founder of Constellation Research, AI Expert, Author

Managing Partner of Hospitality Quotient at Union Square Hospitality Group

Emmy-Winning Producer, Former VP at Marriott International, Digital Media Innovator

Customer Experience Consultant & Bestselling Author

"The Apprentice" Winner; Entrepreneur; Star of "Giuliana & Bill"

Organizational Culture Consultant & Bestselling Author; Former Vice President, Talent and Vice President, Sustainability at Chick-fil-A, Inc.

"Shark Tank" Investor; Founder & CEO of FUBU; Presidential Ambassador for Global Entrepreneurship

Leadership, Corporate Culture & Change Expert; Executive Coach; Award-Winning Author of "You Unstuck"